Privacy Policy

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Last updated: 14th January 2026

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This Privacy Policy explains how Kate Schenk ("we", "us", "our") collects, uses, and protects your personal information when you visit our website, contact us, or use our equine massage and wellness coaching services.

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We are committed to protecting your privacy and handling your data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Business name: Kate Schenk
Service: Equine massage therapy and Wellness Coaching
Location: Shropshire, UK
Email: hellokateschenk@gmail.com
Website: www.kateschenk.com

For data protection purposes, Kate Schenk is the data controller.

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2. Information We Collect

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We may collect and process the following types of personal data:

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a) Information You Provide to Us

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• Name

• Email address

• Telephone number

• Yard or location details

• Information about your horse(s) (such as name, age, condition, workload, and relevant health history)

• Any information you provide via contact forms, booking enquiries, or email correspondence

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b) Automatically Collected Information

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When you visit our website, we may collect:

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• IP address

• Browser type and version

• Pages visited and time spent on the site

• Referring website links

This data is collected using cookies or similar technologies (see Section 7).

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3. How We Use Your Information

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We use your personal data to:

• Respond to enquiries and booking requests

• Provide equine massage and wellness coaching services

• Maintain client records for professional and legal purposes

• Communicate appointment details, follow-ups, or service updates

• Improve our website and services

• Comply with legal or regulatory obligations

We will only use your data where we have a lawful basis to do so.

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4. Lawful Basis for Processing

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Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given clear permission (e.g. contact forms)

• Contract – where processing is necessary to deliver agreed services

• Legitimate interests – for running and improving our business (where your rights are not overridden)

• Legal obligation – where required by law

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5. Sharing Your Information

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We do not sell or rent your personal data.

We may share your data only where necessary, for example:

• With veterinary professionals or other equine practitioners only with your consent

• With service providers such as website hosting or booking systems

• Where required by law or regulatory authorities

All third parties are required to respect the security of your data and to treat it in accordance with the law.

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6. How We Store and Protect Your Data

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We take appropriate technical and organisational measures to protect your personal data, including:

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• Secure email and password-protected systems

• Limited access to personal information

• Secure storage of written client records

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We retain personal data only for as long as necessary for the purposes it was collected, including legal, accounting, or insurance requirements.

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7. Cookies

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Our website may use cookies to:

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• Ensure the site functions correctly

• Understand how visitors use the website

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You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

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8. Your Data Protection Rights

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Under UK GDPR, you have the right to:

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• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise any of these rights, please contact us using the details above.

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ICO website: https://ico.org.uk

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9. Third-Party Links

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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11. Contact Us

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If you have any questions about this Privacy Policy or how your data is handled, please contact:

Kate Schenk
Email:hellokateschenk@gmail.com
Location: Shropshire, UK